1. General Overview & Corporate Identity
These Terms of Service govern the access, use, and commercial transactions executed on www.sewcraftory.com (the “Website”).
The Website is operated and owned by:
- Brand Name: sewcraftory
- Operating Entity: DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V.
- Tax Registration / RFC: DMM211208RH4
- Registered Address: Juan Manuel 610, Guadalajara, Jalisco, C.P. 44100, Mexico
- Official Email: sewing@sewcraftory.com
- Telephone: +52 8140591221
Our commercial offerings on this Website are directed exclusively to consumers located within designated European territories. By placing an order on www.sewcraftory.com, you enter into a binding agreement governed by these operational terms.
2. Products and Purchases
We offer a curated collection of sewing tools and crafting accessories. All orders are subject to acceptance and availability. Prices displayed on the Website are denominated in applicable European currencies, inclusive of applicable sales taxes where required by law.
When submitting an order, you agree to provide accurate, complete, and current contact, billing, and delivery information.
3. Processing, Dispatch, and Logistics
- Order Processing Time: Submitted orders are handled and prepared for international dispatch within 1 to 2 business days.
- Transit Duration: Transit times to destinations across Europe typically require between 5 to 12 business days, facilitated via premium courier partners including DHL, FedEx, and UPS Priority service options.
- Logistics Communications: Automated notification emails regarding order status—including order dispatch, arrival at carrier hubs, and localized final delivery updates—are sent directly to the email address provided at checkout.
- In-Transit Investigations: If a consignment exceeds the standard transit timeframe of 12 business days without delivery confirmation, our team will initiate a formal trace inquiry with the designated carrier. Following inquiry confirmation, we will arrange either a full monetary refund or a re-shipment of the order.
4. Transfer of Risk and Ownership
In strict accordance with European regulatory standards for consumer protection (EU Consumer Rights Directive):
- The legal risk of loss, theft, or damage to ordered items remains entirely with DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V. during transit.
- Legal risk transfers to the consumer only at the physical moment when the consumer—or a third party designated by the consumer—acquires actual physical possession of the delivered goods.
5. Right of Withdrawal and Returns Policy
A. Statutory 14-Day Right of Withdrawal
In compliance with European consumer rights legislation, European customers possess a statutory 14-day Right of Withdrawal. You have the right to cancel and return your order within 14 calendar days from the date on which physical possession of the items is acquired, without providing a reason.
To exercise your right of withdrawal, please notify us in writing via email at sewing@sewcraftory.com within the 14-day statutory period.
B. Damaged, Defective, or Non-Conforming Items
If an item arrives in a damaged, defective, or incorrect state:
- You are not required to physically return the compromised item.
- Please notify our support team via email at sewing@sewcraftory.com including clear photographic evidence illustrating the fault or damage along with your order reference number.
- Upon review and verification of the provided evidence, we will immediately process either a full refund to your original payment method or dispatch a replacement item at zero additional cost to you.
6. Intellectual Property
All website contents, product photography, text, and visual resources available on www.sewcraftory.com represent original assets or materials utilized under lawful license agreements. Unauthorized copying, distribution, or reproduction of any site content is strictly prohibited.
7. Applicable Law and Dispute Resolution
These terms and any commercial transactions conducted via www.sewcraftory.com are governed by applicable commercial laws, respecting mandatory statutory consumer protection laws in force across European jurisdictions.
For questions, statutory notices, or dispute resolution enquiries, please contact:
- Operating Entity: DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V.
- Official Email: sewing@sewcraftory.com
- Telephone: +52 8140591221
- Registered Address: Juan Manuel 610, Guadalajara, Jalisco, C.P. 44100, Mexico