1. Corporate Identity & Billing Information
All transactions and merchant operations on www.sewcraftory.com are owned and operated by DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V., a corporate entity incorporated in Mexico.
- Brand Name: sewcraftory
- Corporate Entity Name: DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V.
- Tax Registration / RFC: DMM211208RH4
- Registered Address: Juan Manuel 610, Guadalajara, Jalisco, C.P. 44100, Mexico
- Official Email: sewing@sewcraftory.com
- Telephone: +52 8140591221
- Official Website: www.sewcraftory.com
Billing Descriptor: Charges appearing on your financial statement or payment card statement will display under our official parent entity name: DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V. (or an abridged reference thereof).
2. Payment Processing & Independent Provider Role
Payment processing for purchases made on our Website is facilitated by Stripe, an independent third-party payment service provider.
- Independent Provider Status: Stripe operates solely as an independent payment processor for our online checkout transactions. Reference to Stripe does not constitute a partnership, joint venture, agency, or official endorsement between the entities.
- Risk Monitoring: In accordance with standard financial processing protocols, transaction monitoring and risk assessments are conducted systematically to evaluate potential transactional irregularities and assist in maintaining overall system integrity.
3. Checkout Experience & Order Fulfilment
Customers are not required to open, possess, or log into a Stripe account to complete a purchase on our Website.
- Direct Checkout: Transactions are executed directly within our standard checkout interface using supported payment credentials.
- Order Fulfilment Timeline: Once payment authorization is successfully confirmed by the payment system, order preparation and handling proceed in accordance with our established Delivery Policy.
4. Supported Payment Methods
We accept a variety of payment methods to facilitate customer transactions across European destinations:
- Credit & Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets & Electronic Payment Options: Apple Pay, Google Pay, and other compatible electronic wallets.
5. Data Protection, Privacy & Cookie Compliance
We are dedicated to safeguarding personal and transaction data in accordance with statutory regulations applicable in Mexico and European jurisdictions (including the General Data Protection Regulation / GDPR).
- Cookie Consent Mechanism: Our Website utilizes a statutory Cookie banner. Non-essential operational or analytical cookies are activated only after a customer provides explicit affirmative consent by selecting the “Accept” option on our Cookie banner.
- Data Privacy: Full details regarding data collection, controller responsibilities, and data subject rights are accessible within our dedicated Privacy Policy page.
6. Customer Support Contact & Response Times
For any administrative queries regarding payments or checkout security, please reach out to our team using the corporate contact details below:
- Official Email: sewing@sewcraftory.com
- Telephone: +52 8140591221
- Registered Address: Juan Manuel 610, Guadalajara, Jalisco, C.P. 44100, Mexico
Support Response Schedule: Written enquiries submitted to sewing@sewcraftory.com are monitored regularly, and our customer support team endeavors to review and reply to email communications within 24 to 48 hours during operational business days.