1. General Overview & Scope
This Refund & Return Policy governs all purchases executed on www.sewcraftory.com (the “Website”).
All sales operations and customer accounts are administered under the corporate authority of DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V.. Our commercial services are intended exclusively for customers located within designated European destinations.
2. European Statutory Right of Withdrawal (14-Day Cancellation)
In full compliance with European consumer rights legislation, customers residing in European jurisdictions possess a statutory 14-day Right of Withdrawal.
- Cooling-Off Period: You have the right to cancel your purchase and return ordered items within 14 calendar days from the date on which you, or a designated third party, acquire physical possession of the goods, without giving any reason.
- Notification Procedure: To exercise your right of withdrawal, you must notify us of your decision via a clear written statement sent by email to sewing@sewcraftory.com prior to the expiry of the 14-day window.
- Return Address: Where a physical return under the statutory right of withdrawal is requested, goods must be dispatched to our registered corporate facility:
- Company Name: DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V.
- Brand Name: sewcraftory
- Address: Juan Manuel 610, Guadalajara, Jalisco, C.P. 44100, Mexico
- Official Email: sewing@sewcraftory.com
- Telephone: +52 8140591221
3. Damaged, Defective, or Non-Conforming Items
We prioritize order accuracy and product integrity. In the event that an item arrives in a damaged or defective condition:
- No Physical Return Required: You are not required to physically return damaged or defective items back to our facility.
- Claims Process: Please contact our support team via email at sewing@sewcraftory.com within a reasonable timeframe, providing your order reference number alongside clear photographic evidence illustrating the damage or defect.
- Resolution: Upon review and verification of the submitted photographic evidence, our team will promptly issue either a full refund to your original payment method or arrange a replacement dispatch at zero supplementary cost to you.
4. Shipping, Delivery Inquiries & Delayed Transit
- Transit Window: Transit times across Europe require an estimated 5 to 12 business days, facilitated through express logistics partners including DHL, FedEx, and UPS Priority services.
- Logistics Notifications: Automated tracking updates are sent directly to the email address supplied during checkout at key transit milestones, including initial dispatch, carrier hub arrival, and localized final delivery updates.
- Overdue Transit Investigations: If an order exceeds the standard 12 business days transit duration without verified delivery confirmation, please contact sewing@sewcraftory.com. We will initiate a formal investigation with the carrier. Depending on the verified outcome, we will issue a full refund or send a replacement shipment.
5. Refund Processing & Payment Methods
A. Approved Refund Execution
Once a refund is approved (either following a statutory cancellation, verified damage claim, or confirmed logistics delay), the refund will be processed back to the original method of payment used during purchase.
B. Supported Payment Methods
Refunds are credited through the original channel utilized at checkout, including:
- Credit & Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay, Google Pay, and other compatible electronic wallets.
C. Processing Timeframes
Refund transactions are initiated immediately upon administrative approval. The funds typically reflect in your account within 5 to 10 business days, depending on your issuing card institution or digital wallet provider.
6. Customer Support Contact
For questions regarding returns, refund statuses, or operational queries, please reach out to our team:
- Brand Name: sewcraftory
- Corporate Entity: DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V.
- Tax Registration / RFC: DMM211208RH4
- Registered Address: Juan Manuel 610, Guadalajara, Jalisco, C.P. 44100, Mexico
- Official Email: sewing@sewcraftory.com
- Telephone: +52 8140591221