1. General Enquiries & Corporate Info
Who operates sewcraftory?
sewcraftory is an official commercial brand owned and operated by DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V., a legally registered entity in Mexico.
- Tax Registration / RFC: DMM211208RH4
- Registered Address: Juan Manuel 610, Guadalajara, Jalisco, C.P. 44100, Mexico
- Official Email: sewing@sewcraftory.com
- Telephone: +52 8140591221
- Official Website: www.sewcraftory.com
Where do you sell your products?
Our products and online sales services on www.sewcraftory.com are offered exclusively to customers located within designated European regions.
2. Payment Methods & Processing
Which payment methods are accepted on your website?
We accept a comprehensive range of payment options during checkout, including:
- Major Credit & Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay, Google Pay, and other compatible electronic wallets.
How is my payment information handled during checkout?
Payment information is processed via encrypted protocols directly through regulated checkout systems (Stripe). No full payment card numbers or sensitive financial credentials are saved or stored on our local website servers.
3. Shipping, Logistics & Delivery
What are your order processing and estimated delivery times?
- Order Processing Time: Incoming orders are processed and prepared for dispatch within 1 to 2 business days.
- Transit Duration: Deliveries to destinations across Europe generally take between 5 to 12 business days, handled via international courier partners including DHL, FedEx, and UPS Priority services.
How can I track the status of my shipment?
Automated order tracking updates are sent directly to the email address provided during checkout. These notification emails inform you at key milestones of the delivery journey, including order dispatch, arrival at carrier transit hubs, and out-for-delivery status.
What happens if my parcel is delayed beyond the standard transit window?
If a shipment exceeds the standard transit timeframe of 12 business days without confirmed delivery, please contact our support team at sewing@sewcraftory.com. We will initiate an official trace investigation with the designated carrier and, based on the findings, arrange either a full monetary refund or a replacement dispatch.
4. Cancellation Rights & Returns
What is your return policy under European consumer protection laws?
In accordance with European consumer rights standards, customers residing within European jurisdictions possess a statutory 14-day Right of Withdrawal. You have the right to cancel and return your order within 14 calendar days from the date you or a designated third party receive physical possession of the items, without providing a reason.
How do I proceed if an item arrives damaged or defective?
If your ordered item arrives in a defective or damaged condition:
- You are not required to physically return the damaged or defective item.
- Please contact our customer support team via email at sewing@sewcraftory.com with your order number and clear photographic evidence showing the fault or damage.
- Upon review and verification of the photographic evidence, we will promptly arrange a full refund to your original payment method or dispatch a replacement item at no additional charge.
5. Contact Information
How can I get in touch with customer service?
For any additional enquiries regarding products, pending orders, or site administrative terms, please reach out to our team using the contact details below:
- Official Email: sewing@sewcraftory.com
- Telephone: +52 8140591221
- Written Support Hours: Written messages are monitored continuously, and our team endeavors to reply to enquiries within 24 hours.