Shipping Terms

1. Overview & Service Coverage

This Shipping & Delivery Policy applies to all orders and commercial transactions placed via www.sewcraftory.com.

All commercial operations, logistics management, and order dispatches are conducted under the official corporate ownership of DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V..

Our delivery services are tailored exclusively for customers situated in designated European regions. We do not dispatch orders to destinations outside European borders.

2. Dispatch Location & Merchant Information

All orders submitted through our Website are processed, fulfilled, and dispatched directly from our primary corporate premises:

• Brand Name: sewcraftory
• Operating Entity: DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V.
• Tax Registration / RFC: DMM211208RH4
• Dispatch Address: Juan Manuel 610, Guadalajara, Jalisco, C.P. 44100, Mexico
• Official Email: sewing@sewcraftory.com
• Telephone: +52 8140591221
• Official Website: www.sewcraftory.com

3. Order Processing & Transit Timelines

• Order Processing Time: Incoming orders are handled, verified, and prepared for international dispatch within 1 to 2 business days (excluding weekends and public holidays) following order confirmation.
• Transit Duration: Deliveries across European destinations require an estimated 5 to 12 business days, depending on localized customs clearing operations and final destination logistics.
• Logistics Partners: International transportation is executed via express logistics services, including DHL, FedEx, and UPS Priority options.

4. Tracking & Delivery Notifications

To maintain clear visibility throughout the delivery process, an automated logistics notification system is configured for all dispatched orders:

• Automated tracking emails are dispatched to the contact email address provided during checkout at critical transport milestones, including:
  1. Initial order dispatch from our facility;
  2. Arrival at regional carrier processing hubs;
  3. Localized out-for-delivery status.
• Customers can monitor shipment progress in real time using the carrier tracking links provided in these automated notifications.

5. Delayed Shipments & Investigation Procedures

If a shipment exceeds the standard transit timeframe of 12 business days without confirmed final delivery:

1. Please notify our customer support team immediately in writing at sewing@sewcraftory.com.
2. Upon receiving your notification, our logistics department will formally open a trace investigation with the assigned courier partner (DHL, FedEx, or UPS Priority) to determine consignment status.
3. Depending on the verified outcome of the carrier investigation, we will promptly arrange either:
   • A full monetary refund credited to your original payment method; or
   • A replacement order dispatched at no additional charge.

6. Customer Support & Inquiries

For any questions regarding shipping statuses, delivery options, or logistics support, please reach out directly to our team:

• Official Email: sewing@sewcraftory.com
• Telephone: +52 8140591221
• Registered Address: Juan Manuel 610, Guadalajara, Jalisco, C.P. 44100, Mexico