Customer Support & Enquiries
If you require assistance regarding an existing order, product specifications, or administrative queries, please feel free to contact our support team using the details provided below.
For the most efficient resolution of your enquiry, please include your order reference number in your message where applicable.
Official Contact Information
- Brand Name: sewcraftory
- Operating Entity: DISTRIBUIDORA DE MERCERÍA LA MEXICANA, S.A. DE C.V.
- Tax Registration / RFC: DMM211208RH4
- Official Email: sewing@sewcraftory.com
- Telephone: +52 8140591221
- Registered Address: Juan Manuel 610, Guadalajara, Jalisco, C.P. 44100, Mexico
- Official Website: www.sewcraftory.com
Operational Hours & Response Times
Our customer communication channels are monitored systematically to ensure timely assistance:
- Email Support: You are welcome to submit enquiries via email at any time (sewing@sewcraftory.com). Our representative team endeavors to review and reply to written messages within 24 hours of receipt during regular business operations.
- Telephone Support: Telephone assistance is accessible during routine office hours (Monday to Friday). Outside of these operational hours, please direct your enquiries to our official email address for a response on the following business day.